US Utilities & EnergyPowered by Agentic AI
Modernize grid operations and customer service. IOUs, Munis, and Co-ops.
Round-the-clock availability
Instant AI responses
Fast deployment
Voice, Chat, SMS
Powering the Future
Reliable, efficient, and customer-centric utility operations
Grid instability requires rapid communication to millions to reduce load.
Proactive AI outreach notifies customers to conserve energy, preventing total grid failure.
Key Capabilities
AMI Integration
Real-time usage data from Smart Meters
OMS Connect
Bi-directional link with Outage Management Systems
Regulatory
FERC, NERC CIP, and state PUC compliance tools
Assistance
LIHEAP and low-income program automation
EV Programs
Managed charging and rebate processing
IVR Deflection
Visual IVR for rapid self-service
Utility Innovation
How leading providers are transforming with CloudInteract
Large IOU
Outage reporting and status checks via SMS and Voice.
Handled 150,000 calls during hurricane season with zero hold time.
150k
Municipal Water
Start/Stop service automation for movers.
Reduced back-office processing time by 70%.
70%
Electric Co-op
Demand Response program enrollment drive.
Signed up 15% of membership in 2 weeks via automated voice.
15%