Transforming experiences.
Delivering results.
See how we’ve helped industry leaders overcome their greatest challenges, slash operational costs, and scale their customer service with AWS.
Global Education Leader: Streamlining Operations and Achieving $500k+ Annual Savings
How a global leader in education overcame legacy contact centre challenges to achieve operational excellence with Amazon Connect, managing over 80 million call minutes annually.
Adventure Travel Specialist: Elevating Customer Experience with Unified Communications
Transforming bespoke travel services by replacing outdated, fragmented tools with a powerful, centralised voice operation that delivers real-time visibility into every customer interaction.
Global SaaS Provider: Rapid Legacy Migration to Amazon Connect in Just 3 Months
Executing a massive, time-critical transition from a failing legacy vendor to a modern AWS-native contact centre, migrating 250+ advisors across two global business units weeks ahead of schedule.
Digital Healthcare Provider: Delivering Faster, Smarter, and More Trusted Patient Interactions
Breaking down data silos to radically accelerate patient verification and improve clinical routing, reducing talk time by 20% while achieving over 90% faster identity verification.
Global Clinical Research Organization: Executing a Time-Critical Cloud Divestiture with Zero Disruption
Migrating 1,200 agents to AWS in just 4 months to beat severe deadline penalties, while setting the stage for AI-driven patient assistance and achieving a 25% reduction in operating costs.
Leading UK Property Portal: Modernising Customer Experience with a Cloud Telephony Proof of Concept
Replacing a limiting legacy Avaya on-premise system with a highly compliant, deeply integrated, AWS-native Contact Centre featuring Freshdesk automation and Azure SSO.
Global Clinical Research Organization: Pioneering Agentic AI for Patient Assistance Programs
Deploying Nova 2 Sonic AI voice agents and automated SMS campaigns to automate patient support, achieving 14% AI containment and an 84.3% quality score from Day 1 with zero Sev1 incidents.