Most contact-centre AI answers questions. Ours finishes the job.
Deploy autonomous digital workers on Amazon Connect Customer that verify identity, retrieve context, execute writes in your systems of record, and close cases safely — with every action strictly governed.
// Live proof module
Watch an agent resolve a real call.
A reconstructed patient call resolved end-to-end with no human agent. The left panel shows what the caller heard. The right shows what the enterprise governed: every action checked, permissioned and logged as it happened.
The Call
voice · replayThe Audit Trail
live governance logScenario reconstructed from a real production deployment, anonymised. Identity details are fictional. Escalation to a human agent was available at every step and never needed.
// Operations Catalogue
Supported Capabilities
We compile pre-defined transaction sets tailored for regulated industries, running directly on Amazon Connect Customer.
Appointments
Autonomous patient or client scheduling, verification, and rescheduling.
Orders & Deliveries
Order status lookup, routing modifications, shipping tracking, and returns.
Applications & Cases
Triage new claim filings, case status updates, and document collection loops.
Accounts & Records
Address changes, clinical record updates, and service plan upgrades.
Payments & Balances
Account balance checks, payment processing, and instalment plans.
Eligibility & Entitlement
Insurance verification, public sector grant qualification checks, and copays.
Renewals
Automated contract expiry checks, renewal terms verification, and signatures.
Identity & Verification
AWS Voice ID voiceprint matching, passcode triggers, and security questions.
Feedback & Complaints
Real-time sentiment scoring, callback queuing, and customer survey logging.
Built to be trusted by risk owners
Our agentic solution doesn't hallucinate or execute random instructions. All actions are defined by API endpoints with strict boundaries.
Guardrails & Boundaries
Actions are defined, scoped, and tested. Anything outside is refused.
Human-in-the-Loop
Irreversible steps pause for a live operations manager to approve.
Audit Trail & Compliance
Every single input, prompt context, and transaction response is logged.
CISO Governance Evidence Pack
Get our full CISO-ready evidence pack mapping how CloudInteract manages LLM risk, guardrails, and regulatory compliance on Amazon Connect Customer.
Download the governance evidence pack