Connect Amazon Connect Customer to your entire system of record
Native integrations end at basic screen-pops. CloudInteract designs custom API connectors and data mapping that allow AI agents to securely query, write, and close work inside your host software.
Salesforce
Sync customer contexts and trigger automated contact logging inside Service Cloud Voice.
Microsoft Dynamics 365
Auto-load customer profile cards and log timelines directly from Connect Customer voice data.
Microsoft Teams
Transfer customers to experts with cross-platform presence detection, bypassing standard seat charges.
ServiceNow
Open incident tickets, update SLA indicators, and route service desks via natural voice IVR.
Pega Systems
Orchestrate next-best-action logic and check entitlements dynamically during active calls.
Video Calling
Escalate web chats or calls instantly to white-label WebRTC video consultations with pre-call device testing.
White-label Video Calling for Amazon Connect
Extend your contact center beyond traditional voice. Deployed in days, our WebRTC-based video solution provides fully customizable branding, pre-call device selection, and real-time satisfaction feedback saved directly into Amazon Connect attributes.
- ✓Fully White-Label: Match your brand's logos, colors, and consultation lobbies.
- ✓Device Diagnostics: Pre-call setup checks for microphone, camera, and speakers.
- ✓Omnichannel Escalation: Transition instantly from web chat or voice into a secure video consult.
Video Integration Use Cases
Healthcare & Consultations
Remote clinical staff conduct scheduled video patient consultations with pre-call checks, writing feedback attributes inside Connect.
Travel & Advisory Services
Advisors consult with travel clients, destination specialists, and translators on a unified, branded multi-party video call.
Safe, authenticated action
We handle authentication, tokens, session logging, and write permissions securely. Our middleware ensures database changes always match user roles.
Pre-built Connector Models
Download our reference models for Salesforce, Teams, or ServiceNow below. Deploys in days, not months.
Integration Reference Diagrams
Get the technical deployment details mapping data flows, authentication scopes, and API logic.