Privacy and Cookie Policy

Privacy Policy

This Privacy Policy sets out how we collect, use and protect your personal information. 'Personal information' is information which identifies you or another person, or which is capable of doing so.

https://cloudinteract.io/ (the "Website") is owned by CloudInteract Ltd, a company registered in England and Wales under company number 14001712 whose registered office is: CloudInteract, 4 Parkside Court, Greenhough Road, Lichfield, WS13 7AU, United Kingdom ("CloudInteract").

The data controller (as defined under European Data Protection Legislation) for cloudinteract.io is CloudInteract.

Please take the time to read this Privacy Policy. If you have any questions about this Privacy Policy or our use of your information you can contact us at contactus@cloudinteract.io. You also have the right to make a complaint to the relevant supervisory authority about our use of your information (in most cases under this Privacy Policy the relevant supervisory authority will be the Information Commissioner's Office).

About this Privacy Policy

We take your privacy seriously and are committed to maintaining the privacy and security of information you provide to us, and the choices you have regarding our collection and use of your information. This Privacy Policy applies to information we collect about you through this Website and when you otherwise communicate with us. By visiting our Website you are accepting and consenting to the practices described in this Privacy Policy.

We process your personal data on the basis that you have provided your consent for us to do so for the purposes set out below when you submitted your personal data to us. You may withdraw your consent to this processing at any time by contacting us at contactus@cloudinteract.io. If you do withdraw your consent, we may still be able to process some of the data that you have provided to us on other grounds.

We have an approach here at CloudInteract about the way we use your consent to be contacted by us (if you give us that consent). If you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you don't feel we've lived up to our approach, please let us know straight away by getting in touch with us.

This Privacy Policy may change from time to time and, if it does, the up-to-date version will always be available on our Website. Please note that by continuing to use our Website you are agreeing to any updated versions.

Information we may collect about you

We may collect and process the following data:

Information you give to us

You may give us information about you by filling in forms (e.g. on our 'Contact Us' page), by contacting us or by submitting a job application on our Website. The information you give to us may include:

• Your name and title
• Contact information, including telephone number and email address
• Information such as postcodes, and your preferences and interests
• Employment details, e.g. date of birth, employment history, qualifications

Information we collect about you

Each time you visit our Website, we may automatically collect the following information:

• Web usage information (e.g. IP address), your login information, browser type and version, time zone setting, operating system and platform
• Information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from cloudinteract.io (including date and time); time on page, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs)

Information we receive from other sources

We may also receive information about you if you use any of the other websites we operate or the other services we provide.

Cookie Policy

Our Website uses cookies to distinguish you from other users, to improve your experience on our Website and to recommend content that may be of interest to you. When you visit the Website we will ask you whether you agree to our use of cookies. You can indicate your acceptance of our use of cookies by clicking "Accept" in the appropriate place on the banner that appears on the Website.

However, please note that if you do not click "Accept" but continue to browse the Website, you will be deemed to have accepted our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, then you may continue to use the Website but your browsing experience may be affected.

What are cookies?

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. The text file is then sent back to our server each time your browser requests a page from the server. This enables us to operate the Website more effectively and load the Website in such a way as to reflect your personal preferences based on your previous browsing on the Website.

What cookies do we use?

We use the following cookies:

Analytical and performance cookies

We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the Website by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the Website, how long they stay and how visitors move around our Website when they are using it.

Advertising and targeting cookies

These cookies record your visit to our Website, the pages you have visited and the links you have followed to other websites. We will use this information to try and make our Website and other websites that you visit more relevant to your interests.

Functionality cookies

We may use functional cookies that allow us to remember choices you have made in relation to the Website so as to provide a more personalised experience and enhanced user experience by delivering content specific to your interests.

Strictly necessary cookies

These cookies are essential for the Website to function properly and cannot be switched off.

Third party cookies

We try and make it easy to share content and to see what content is popular on those networks. We add buttons to allow people to easily share to those networks. When we include these social 'plugins', it gives those sites the flexibility to use cookies. They can't read any cookies we set from our Website, and we can't read any cookies they set, but it lets them do the same kind of traffic measuring that we do on the rest of the Website.

Other websites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) may also use cookies, over which we have no control.

How do I turn cookies off?

If you would like to opt out of cookies, you can change the settings on your internet browser to reject cookies. For more information please consult the "Help" section of your browser or visit www.aboutcookies.org or www.allaboutcookies.org. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our Website.

How we will use your information

We may use your information for the following purposes:

• To respond to any query that you may submit to us
• To ensure that our Website's content is presented in the most effective manner for you and your computer
• To customise the Website according to your interests
• To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey responses
• To allow you to participate in interactive features of our service when you choose to do so
• As part of our efforts to keep the Website safe and secure
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
• To comply with the law
• As we feel is necessary to prevent illegal activity or to protect our interests

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

When we share your information with third parties they will process your information as either a data controller or as our data processor and this will depend on the purposes of our sharing your personal data. We will only share your personal data in compliance with the applicable data protection legislation.

We may disclose your information to third parties when:

• You specifically request this, such as when you submit information to enquire about jobs or submit a job application through the Website
• Other CloudInteract companies products and services may interest you
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer
• If the Website or substantially all of its assets are acquired by a third party
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of the Website, our customers, or others

We will not rent or sell our user's details to any other organisation or individual.

Storage of your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. By using the Website, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. All personal information you register on this Website will be located behind a firewall.

We will keep your information stored on our systems for as long as it takes to provide the services to you. We will not store your information for longer than is reasonably necessary or required by law.

Your rights

Even if you have accepted the processing of your personal data for marketing purposes, you have the right to ask us to stop processing your personal data for such purposes. You can exercise this right at any time by contacting us at contactus@cloudinteract.io.

You are entitled to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller.

Access to information

UK GDPR legislation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.

Sometimes you may be asked to provide proof of identity before we show you your personal information – that's so we can prevent unauthorised access. Your rights to access, rectify such information, object or cancel the information we hold about you can be exercised at any time by contacting us at contactus@cloudinteract.io.

Newsletter Communications

When you subscribe to our newsletter, we collect and process the following personal data:

• Your email address (required)
• Your first name (optional)
• Your communication preferences
• IP address at the time of consent (for audit purposes)
• The exact consent text you agreed to, and the timestamp of your consent

Legal Basis

We process your personal data for newsletter communications based on your explicit consent (GDPR Article 6(1)(a)). You provide this consent by ticking the consent checkbox and confirming your email address via our double opt-in process.

Double Opt-In

We use a double opt-in process for newsletter subscriptions. After you submit the subscription form, you will receive a confirmation email. Your subscription is only activated once you click the confirmation link in that email.

Withdrawing Consent

You can withdraw your consent and unsubscribe from our newsletter at any time by:

• Clicking the “Unsubscribe” link included in every newsletter email
• Contacting us at contactus@cloudinteract.io

Data Retention

We retain your newsletter subscription data for as long as your subscription is active. If you unsubscribe, we will keep a minimal record (email and unsubscribe date) for up to 12 months to ensure we honour your preference, after which it will be permanently deleted. You may request immediate deletion of all your data by contacting us.

Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.