CCaaS Migration Costs: UK Guide
Understand realistic budgets for migrating from Genesys, Avaya, or Cisco to Amazon Connect. UK-focused with GBP pricing.
Typical Migration Investment
Budget ranges based on contact centre size. Complexity factors affect final pricing.
| Size | Discovery | Implementation | Training | Hypercare | Total Range | Timeline |
|---|---|---|---|---|---|---|
| Small (25-50 agents) | £5,000 - £10,000 | £25,000 - £50,000 | £3,000 - £5,000 | £5,000 - £10,000 | £38,000 - £75,000 | 4-6 weeks |
| Medium (50-200 agents) | £8,000 - £15,000 | £50,000 - £150,000 | £5,000 - £15,000 | £10,000 - £25,000 | £73,000 - £205,000 | 6-10 weeks |
| Enterprise (200-500 agents) | £15,000 - £30,000 | £150,000 - £350,000 | £15,000 - £30,000 | £25,000 - £50,000 | £205,000 - £460,000 | 10-16 weeks |
| Large Enterprise (500+ agents) | £25,000 - £50,000 | £350,000 - £750,000+ | £25,000 - £50,000 | £40,000 - £75,000 | £440,000 - £925,000+ | 12-20 weeks |
What Affects Pricing
Key factors that move costs within the ranges above
Integration Complexity
CRM connections, back-office systems, and custom APIs increase scope. Salesforce/ServiceNow connectors are straightforward; custom ERP integrations require more effort.
Number of Queues & Skills
More routing complexity means more configuration. Simple single-queue setups are quick; multi-site, multilingual routing takes longer.
Legacy IVR Complexity
Converting complex IVR trees with many menu options. Modern conversational AI can simplify these but requires design time.
Compliance Requirements
PCI DSS, HIPAA, FCA regulation add testing and documentation overhead. Essential for financial services and healthcare.
ROI Typically Within 12-18 Months
Migration investment is typically recovered within 12-18 months through reduced licensing costs (pay-per-minute vs per-seat), eliminated hardware maintenance, and reduced administrative overhead.
Use our TCO Calculator to estimate your specific savings timeline.