Beyond Out-of-the-Box Video
While Amazon Connect provides video calling, we've taken it further with full customization, branded experiences, and seamless feedback capture.
Fully White-Label
Complete rebranding – your logo, your colors, your customer experience.
Device Selection
Pre-call setup lets customers choose microphone, camera, and speakers.
Feedback Capture
Real-time ratings captured directly into Amazon Connect contact attributes.
Scheduled & On-Demand
Support both scheduled appointments and instant video escalation from chat.
Enterprise-Ready Capabilities
Works seamlessly across all devices
Real-World Use Cases
See how organizations across industries leverage custom video calling.
Multi-Party Advisory Calls
A luxury travel company connects customers with travel advisors, destination specialists, and concierge teams simultaneously. Customers discuss complex itineraries with multiple experts in a single branded video call – no switching between agents.
Scheduled Remote Consultations
A healthcare organization enables remote nurses to conduct scheduled video appointments with patients at home. Pre-call device checks ensure audio/video quality, while post-call feedback captures patient satisfaction for compliance.
See It In Action
Watch a complete walkthrough of the custom video calling experience.
Ready to Transform Your Video Experience?
Deploy custom video calling on Amazon Connect in days, not months. Available directly through AWS Marketplace.
Questions? Reach us at contactus@cloudinteract.io