Key Features
Bridge the gap between your contact center and enterprise collaboration
No Teams Phone License Required
Transfer PSTN calls from Connect to Teams without requiring a Teams Phone license. Significant cost savings.
Presence-Aware Transfer
Agents see Teams status before transferring – no more transferring to unavailable colleagues.
Swarm Chat
Create multi-party Teams chats during calls to bring in experts for rapid resolution.
Video Escalation
Escalate voice calls to Teams video meetings – hosted on customer tenant for compliance.
Use Cases
See how organisations have improved their customer experience
Global Expert Escalation
Contact center agents instantly connect customers with subject matter experts across the organization via Teams, regardless of location.
Clinical Collaboration
Patient service reps bring in clinical staff via Teams video for telehealth consultations, all within the compliant Connect environment.