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Amazon Connect Pricing Guide 2026

Understand pay-per-minute pricing and calculate your potential savings compared to traditional per-seat CCaaS platforms.

Amazon Connect Unlimited AI Pricing

One simple rate includes voice and unlimited AI. No per-conversation fees

RECOMMENDED
$0.045
Per Minute (Unlimited AI)

Includes voice + Contact Lens, Amazon Q, Lex, and all AI features. No per-conversation limits.

$0.018
Per Minute (Voice Only)

Standard voice rate without AI features. US East region pricing.

$0
AI Add-on Fees

With Unlimited AI, there are no additional per-minute or per-request charges for AI.

Why Unlimited AI?

Traditional CCaaS charges $150-250/seat PLUS AI add-ons per conversation. With Amazon Connect Unlimited AI, you get unlimited Contact Lens, Amazon Q, and all AI features for one predictable per-minute rate. No surprise bills for AI usage.

Pricing Calculator

Estimate your Amazon Connect costs and compare to traditional pricing

Your Contact Centre

10100 agents1,000
100 min300 min/agent600 min

βœ“ Unlimited AI included β€” no per-conversation fees

Amazon Connect Unlimited AI

Voice + Unlimited AI (30,000 min)$1,560
AI Add-on Fees$0 β€” Included!
Monthly Total$1,560
Per agent$16/mo

Comparison to Traditional CCaaS

Traditional (~$150/seat)$20,000/mo
Amazon Connect$1,560/mo
Monthly Savings$18,440 (92%)
5-Year Savings$1,106,400

What's Included in Base Pricing

Inbound & outbound voice
Agent workspace (CCP)
Real-time & historical reporting
Contact flows & routing
Queue management
Caller ID
Call recording storage (S3 rates)
Outbound campaigns
Tasks & scheduling
Chat & messaging
SSO & directory integration
API access

Need a Detailed Cost Analysis?

Our team can provide a comprehensive TCO analysis based on your specific environment, call patterns, and requirements.