Amazon Connect Pricing Guide 2026
Understand pay-per-minute pricing and calculate your potential savings compared to traditional per-seat CCaaS platforms.
Amazon Connect Unlimited AI Pricing
One simple rate includes voice and unlimited AI. No per-conversation fees
Includes voice + Contact Lens, Amazon Q, Lex, and all AI features. No per-conversation limits.
Standard voice rate without AI features. US East region pricing.
With Unlimited AI, there are no additional per-minute or per-request charges for AI.
Why Unlimited AI?
Traditional CCaaS charges $150-250/seat PLUS AI add-ons per conversation. With Amazon Connect Unlimited AI, you get unlimited Contact Lens, Amazon Q, and all AI features for one predictable per-minute rate. No surprise bills for AI usage.
Pricing Calculator
Estimate your Amazon Connect costs and compare to traditional pricing
Your Contact Centre
✓ Unlimited AI included — no per-conversation fees