What's Included
Executive Summary
- Project overview and objectives
- Current state summary
- Timeline requirements
- Budget considerations
Company Requirements
- Vendor experience and credentials
- AWS partnership status
- Industry-specific experience
- UK/EU compliance expertise
Technical Requirements
- Voice quality and PSTN connectivity
- Omnichannel capabilities
- Integration requirements (CRM, WFM)
- Security and compliance (ISO, SOC2)
AI & Automation
- Conversational AI capabilities
- Agent assist features
- Analytics and reporting
- Generative AI roadmap
Implementation Approach
- Migration methodology
- Training approach
- Go-live support
- Hypercare period
Commercial
- Pricing model transparency
- TCO comparison approach
- SLA commitments
- Contract terms
Bonus Materials
- Pre-written evaluation scoring matrix
- Sample vendor comparison template
- 50+ technical evaluation questions
- Reference check questionnaire
- Security assessment checklist
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AWS Advanced Partner
UK & US Presence
100+ Migrations