Ensuring Excellence for the UK's #1 Property Portal with Managed Assurance
Supporting millions of home hunters and agents with a resilient, scalable contact center operation.
Rightmove
UK's Largest Property Portal
99.99%
Uptime
During peak traffic
24/7
Assurance
Managed oversight
Scale
Traffic Handling
Millions of daily users
#1
Market Leader
UK Property Portal
The Challenge
Rightmove is the destination for millions of home hunters. Supporting this massive ecosystem of users and estate agents requires a contact center operation that is both resilient to traffic spikes and constantly evolving.
Managing this complexity internally was becoming a distraction from core product innovation. Rightmove required a partner who could take full ownership of the technical health of their contact center.
The Solution
CloudInteract Services Delivered
Managed Assurance Service
CloudInteract acts as an extension of Rightmove's team, providing 24/7 monitoring and incident response for their Amazon Connect environment. We ensure platform health so their internal teams can sleep soundly.
Strategic Innovation
Beyond just "keeping the lights on", we provide regular consulting on new AWS features, ensuring Rightmove's contact center remains at the cutting edge of property tech.
"CloudInteract isn't just a support vendor; they are a strategic partner. Their Managed Assurance service allows us to focus on what we do best—helping people find their happy place."
— Slawek Streich, CIO