100% Migration Success Rate

Migrate from Genesys to Amazon Connect

Expert migration with zero downtime. Move from Genesys Cloud, PureConnect, or Engage to Amazon Connect in as little as 30 days.

Why Companies Leave Genesys

Common frustrations we hear from Genesys customers

Unpredictable Costs

Genesys licensing complexity makes budgeting difficult. Per-seat fees, AI add-ons, and hidden charges add up quickly.

Slow Innovation

Waiting months for features that AWS releases weekly. Your contact centre is falling behind competitors.

Vendor Lock-in

Proprietary integrations make it hard to evolve. You are dependent on Genesys roadmap decisions.

Why Amazon Connect?

Pay-per-minute pricing. Only pay for what you use

Native AWS AI services (Bedrock, Lex, Transcribe)

Weekly feature releases from AWS

99.99% SLA with global redundancy

Open APIs for unlimited integration

Single AWS bill, simplified procurement

Our Migration Process

Proven methodology with 100% success rate

Discover

We analyse your current Genesys environment, call flows, integrations, and data. No disruption to live operations.

Week 1-2

Design

Architect your Amazon Connect solution with improved workflows, AI capabilities, and modern integrations.

Week 2-3

Deploy

Build and test in parallel with your live Genesys system. Agent training included. Zero downtime cutover.

Week 3-4

Optimise

30-day hypercare period. We monitor, tune, and ensure your team is confident before handover.

Week 4-8

Frequently Asked Questions

How long does a Genesys to Amazon Connect migration take?

Most migrations complete in 4-8 weeks depending on complexity. We've achieved 30-day go-lives for straightforward deployments.

Will there be downtime during the migration?

No. We run Amazon Connect in parallel with Genesys and perform a controlled cutover during a low-traffic window. Your customers experience zero disruption.

Can we migrate our existing Genesys integrations?

Yes. Amazon Connect has a rich API ecosystem and pre-built connectors for Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and more. We rebuild your integrations as part of the migration.

What happens to our historical data?

We migrate your historical call data, recordings, and analytics to AWS. You maintain full access to historical reporting.

How much will we save moving from Genesys?

Most customers see 40-60% cost reduction. Use our TCO calculator for a personalised estimate, or book a discovery call for detailed analysis.

Ready to Leave Genesys Behind?

Get a free migration assessment. We'll analyse your current environment and provide a detailed roadmap with timeline and costs.

AWS Advanced Partner

ISO 27001 Certified

UK & US Presence

100% Success Rate