100% Migration Success Rate

Migrate from Cisco UCCE to Amazon Connect

Move from complex on-premise infrastructure to cloud simplicity. We handle UCCE, UCCX, and legacy Cisco contact centre migrations.

UCCE (Unified Contact Centre Enterprise)UCCX (Contact Centre Express)CVP (Customer Voice Portal)Cisco FinesseWebex Contact Centre

Why Companies Leave Cisco

Common challenges with Cisco contact centre infrastructure

Infrastructure Complexity

Multiple servers, databases, and components to maintain. Every upgrade is a major project requiring downtime.

High Total Cost

Cisco licensing, Collaboration Flex, hardware refresh, and specialised staff costs add up to millions over 5 years.

Cisco Ecosystem Lock-in

Deep integration with Cisco networking makes it hard to adopt best-of-breed solutions from other vendors.

Why Amazon Connect?

Single cloud service, no servers to manage

Pay-per-minute with no licensing complexity

Native AWS AI (Lex, Transcribe, Bedrock)

Open APIs for any integration

Automatic updates every week

Global scale with AWS infrastructure

Our Migration Process

Proven methodology for enterprise Cisco migrations

Discover

Document your UCCE/UCCX architecture: CVP scripts, Finesse gadgets, CUIC reports, and CTI integrations.

Week 1-2

Design

Architect contact flows, agent experience, and integrations in Amazon Connect. Modernise where possible.

Week 2-3

Deploy

Build Connect instance, migrate phone numbers, integrate CRM. Parallel run with existing Cisco system.

Week 3-5

Optimise

Agent training, hypercare support, and performance tuning. Decommission Cisco infrastructure.

Week 5-10

Frequently Asked Questions

How long does a Cisco UCCE migration typically take?

Enterprise Cisco deployments typically take 8-12 weeks. Simpler UCCX environments can complete in 4-6 weeks. We provide a detailed timeline after assessing your specific environment.

What happens to our Finesse customisations?

We rebuild your Finesse gadget functionality as Connect agent workspace customisations or embedded applications. Many customers use this as an opportunity to simplify their agent experience.

Can Amazon Connect handle our call volumes?

Absolutely. Amazon Connect powers some of the world's largest contact centres, including Amazon's own customer service. It scales automatically with no capacity planning required.

What about our CUIC reports?

We rebuild your reporting in Amazon Connect's native analytics or Amazon QuickSight. You get real-time dashboards plus historical reporting with better visualisation capabilities.

Do your engineers have Cisco experience?

Yes. Our migration specialists have deep Cisco UCCE/UCCX expertise. We understand CVP call flows, ICM scripting, and Finesse architecture, which is critical for accurate migration.

Ready to Simplify Your Infrastructure?

Get a free migration assessment. We'll analyse your Cisco environment and show you the path to cloud simplicity.

AWS Advanced Partner

ISO 27001 Certified

UK & US Presence

100% Success Rate