100% Migration Success Rate

Migrate from Avaya to Amazon Connect

Escape ageing hardware and escalating costs. Move from Avaya Aura, IP Office, or legacy systems to cloud-native Amazon Connect.

Why Companies Leave Avaya

Common challenges driving organisations to modernise

End-of-Life Hardware

Ageing Avaya infrastructure requires expensive maintenance contracts. Replacement parts are scarce and costly.

Escalating Costs

On-premise licensing, hardware refresh cycles, and support contracts drain IT budgets year after year.

Integration Challenges

Legacy APIs and proprietary protocols make modern CRM and AI integration difficult and expensive.

Why Amazon Connect?

Eliminate hardware maintenance forever

Pay-per-minute, no more seat licenses

Native AI with AWS Bedrock and Lex

Modern APIs for any integration

99.99% cloud availability SLA

Automatic updates, always current

Our Migration Process

Proven methodology for Avaya migrations

Discover

Audit your Avaya environment: call flows, trunk configurations, IVR scripts, and integrations.

Week 1-2

Design

Design cloud-native architecture in Amazon Connect with improved routing and AI capabilities.

Week 2-3

Deploy

Build Connect environment in parallel. Migrate phone numbers with zero downtime cutover.

Week 3-4

Optimise

Hypercare support, agent training, and performance tuning until your team is fully confident.

Week 4-8

Frequently Asked Questions

How long does an Avaya to Amazon Connect migration take?

Typically 4-8 weeks for most environments. Complex multi-site Avaya deployments may take 8-12 weeks. We'll provide a detailed timeline after the discovery phase.

Can we keep our existing phone numbers?

Yes. We port all your existing DIDs and toll-free numbers to Amazon Connect. The process is seamless with no customer-facing downtime.

What about our existing Avaya handsets?

Amazon Connect is softphone-based. Agents use a browser or desktop app. This eliminates hardware costs and enables remote work. We provide full agent training.

How do you handle our IVR scripts?

We rebuild your IVR logic in Amazon Connect contact flows. This is an opportunity to modernise with natural language AI rather than DTMF menus.

What happens to our workforce management integration?

Amazon Connect has native WFM capabilities and integrates with major platforms like NICE, Verint, and Calabrio. We rebuild your WFM integration as part of the migration.

Ready to Modernise Your Contact Centre?

Get a free migration assessment. We'll evaluate your Avaya environment and provide a detailed transition plan.

AWS Advanced Partner

ISO 27001 Certified

UK & US Presence

100% Success Rate