Managed Amazon Connect,Deliver Next Generation Customer Experience
CloudInteract manages your Amazon Connect environment from migration to ongoing operations. You focus on customers, we handle everything else.
Migration Cost Calculator
See your complete costs to migrate from legacy to Amazon Connect (US)
Your Contact Centre
Monthly Usage
Your Investment (USD)
Implementation
CloudInteract Managed Fee
AWS Usage
Based on legacy per-seat cost of $125/agent/mo + AI/analytics add-on charges
These are indicative costs. For a detailed, tailored quote:
Get Your Custom QuoteWhy Choose Managed Amazon Connect?
Three powerful reasons to let us handle your contact center
No AWS Expertise Needed
- Skip the 6-month learning curve
- We handle all AWS complexity
- No need to hire AWS specialists
- Focus on customers, not infrastructure
Escape Legacy Systems
- Migrate from Avaya, Cisco, Mitel
- No more per-seat licensing fees
- Zero business disruption
- Save 30-50% vs. traditional CCaaS
Built for AI from Day One
- Generative AI ready out-of-the-box
- Amazon Bedrock integration included
- Unlimited AI in voice charges
- Move at your own pace
Everything You Need, Nothing You Don't
A complete managed service that scales with your business
No AWS Environment Needed
We host and manage everything on your behalf. You get all the benefits of Amazon Connect without touching AWS.
Consumption-Based Pricing
No fixed agent fees or seat licenses. Pay only for actual usage with transparent, predictable costs.
AI-Ready Platform
Unlimited AI capabilities included. Leverage Amazon Nova, Bedrock, and generative AI without extra charges.
Expert Engineering
World-class AWS Connect specialists handle your implementation, optimization, and support 24/7.
Hassle-Free Billing
Single monthly invoice with complete transparency. No surprise AWS bills or hidden costs.
Scale On Demand
From 10 to 200 agents on demand. No hardware constraints, no capacity planning headaches.
Tailored for Your Industry
We've customized Amazon Connect for specific vertical challenges, pre-packaging integrations, compliance controls, and workflows.
Healthcare
HIPAA-compliant patient experiences that reduce no-shows and improve care coordination.
Public Sector
Accessible, secure citizen services that streamline inquiries and reduce wait times.
Financial Services
Secure banking and insurance support with strict compliance and fraud detection.
Retail
Personalized shopping experiences that drive sales and loyalty across all channels.
Edtech
Scalable student support and personalized learning assistance available 24/7.
Utilities
Reliable outage management and customer service during high-volume events.
From Decision to Live in 30 Days
Our proven process gets you up and running fast
Discovery & Assessment
We analyze your current setup and design your ideal contact center
- Current system audit
- Requirements gathering
- Integration mapping
- Migration strategy document
Migration & Configuration
We build and configure your Amazon Connect environment
- AWS environment setup
- Connect instance configuration
- Call flows development
- Integration implementation
- Testing & quality assurance
Training & Go-Live
We train your team and ensure a smooth transition
- Agent training sessions
- Admin training
- Soft launch with pilot group
- Full production cutover
Ongoing Optimization
We monitor, maintain, and optimize your contact center
- 24/7 monitoring & support
- Monthly performance reviews
- Continuous optimization
- Feature updates & enhancements
Ready to Get Started?
Schedule a discovery call and we'll have you live in 30 days
Schedule Discovery CallWhat's Included in Your Managed Service
Comprehensive management from setup to ongoing optimization
Platform Management
- Amazon Connect ConfigurationComplete setup and optimization
- Flow Design & OptimizationCustom IVR and routing logic
- Queue ManagementIntelligent routing and distribution
- Integration ImplementationCRM, ITSM, and custom systems
- Analytics & ReportingReal-time dashboards and insights
Ongoing Support
- 24/7 MonitoringProactive issue detection and resolution
- Incident ResponseRapid resolution by AWS experts
- Feature UpdatesAutomatic Amazon Connect enhancements
- Capacity PlanningForecasting and scaling recommendations
- Monthly ReviewsPerformance optimization sessions
Unlimited AI.
Zero Extra Cost.
Access the full suite of Amazon Connect AI capabilities. No tokens, no per-call AI licensing fees—just results.
Amazon Q in Connect
Real-time generative AI assistant that suggests responses, actions, and links to agents during calls.
Contact Lens
Real-time conversational analytics, sentiment analysis, and automated categorization.
Voice ID
Biometric voice authentication for secure, password-free caller verification.
Generative IVR
Dynamic self-service experiences powered by Amazon Bedrock foundation models.
Automated QA
AI-driven scoring of 100% of interactions against quality guidelines.
Predictive Forecasting
ML-powered volume forecasting and capacity planning.
Frequently Asked Questions
Do I need my own AWS account?
No. We host and manage everything on your behalf in our AWS environment. You get all the benefits of Amazon Connect without needing AWS expertise, account management, or infrastructure knowledge.
What happens to my data?
Your data is stored securely in AWS with full encryption at rest and in transit. We comply with GDPR, HIPAA, and other regulations. You maintain full data ownership and can export your data at any time.
Can I move back to on-premise?
Yes. Amazon Connect is cloud-native, but we ensure zero lock-in. You can migrate to your own AWS account or another provider. We provide full documentation and transition support.
What's included in support?
24/7 monitoring, incident response, monthly optimization reviews, feature updates, capacity planning, and a dedicated support team. Our monthly assurance fee covers all ongoing management and support.
How long does migration take?
Most migrations complete in 30 days from discovery to go-live. Complex migrations with multiple integrations may take 6-8 weeks. We provide a detailed timeline during the discovery phase.
Ready to Transform Your Contact Center?
Schedule a discovery call and see how we can get you live in 30 days
Questions? Email us at contactus@cloudinteract.io