Unlocking the Power of Generative AI – One Step at a Time

14 October 2024 | Nick Seagrave

Brilliant Business Case

Episode 21 - Mastering Amazon Connect Billing

6th November 2024

Podcast

Reimagine the Future of your Contact Centre – Webinar Recap

Unlock the potential of modern contact centres with Amazon Connect and Cloudnteract. Learn best practices, AI strategies, and actionable steps from industry experts in our webinar recap.

AI-Driven CX

Streamlining Operations during a Complex Divestiture with Advanced Contact Centre and Workplace Solutions

Our customer, a global leader in clinical research, was faced with an immense challenge following its recent divestiture from its parent company.

AI-Driven CX

Mastering Amazon Connect Billing: Subscription vs. Consumption-Based Models

When navigating Amazon Connect’s billing models, it’s crucial to understand the difference between subscription and consumption-based pricing.

Better Back Office

Infographic - Mastering Amazon Connect Billing

Understanding the CX Maturity Journey – Are You Ready to Transform?

1 October 2024

Brilliant Business Case

Understanding the CX Maturity Journey: Are you ready to transform?

10 October 2024 | Simon Leyland

Brilliant Business Case

Episode 20 - Simon, CloudInteract CEO

18 October 2024

Podcast

Episode 19 - Omningage and Rocket CCaaS

2 October 2024

Podcast

Episode 14 - Nopaque

24 July 2024

Podcast

Episode 16 - re:Invent is Coming

21 August 2024

Podcast

The Winning Formula: Key Achievements from a data-driven Contact Centre

24 September 2024 | Key Achievements from a data-driven Contact Centre

Case Studies

Episode 1 - Introduction to Amazon Connect

20 January 2024

Podcast

Episode 6 - Enterprise Connect 2024

3 April 2024

Podcast

Episode 5- Planning your Amazon Connect deployment

20 March 2024

Podcast

Episode 4 - Amazon Connect in Financial Services

6 March 2024

Podcast

Episode 3 - Audio and Video Communication Widgets

21 February 2024‍

Podcast

Episode 7 - PCI Compliance

17 April 2024

Podcast

Episode 8 - Workforce Management & Optimization

1 May 2024

Podcast

Episode 2 - CRM Integration

7 February 2024

Podcast

Episode 9 - Project Management

15 May 2024

Podcast

Episode 10 - Arie Hazekamp, Amazon Connect

29 May 2024

Podcast

Episode 11 - After Deployment

12 June 2024

Podcast

Episode 12 : The Independent User Group for Amazon Connect Inaugural Meetup

26 June 2024

Podcast

Episode 13 - AI in Amazon Connect

11 July 2024

Podcast

Episode 15 - Quality Monitoring

9 August 2024

Podcast

Episode 17 - Performance Monitoring and Experience Management with Operata

4 September 2024

Podcast

Episode 18 - Learning & Development

18 September 2024

Podcast

When extraordinary minds face challenges, Pearson turns to CloudInteract for solutions

Pearson partnered with CloudInteract to transform their contact centres using AWS. They achieved significant cost savings, efficiency gains, and improved customer experience, paving the way for future innovations.

Case Studies

Hypergrowth UK customer service software provider announces new hires to fuel UK growth and US expansion

CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030

Brilliant Business Case

We did it! CloudInteract achieves Amazon Advanced Partner Status

CloudInteract achieves Amazon Advanced Partner Status

Brilliant Business Case

Actionable NPS Insight from Amazon Connect

NPS is a critical loyalty metric; find out how we surface key insights

CX Data Platform

The value of a Modern CDP for the Contact Centre

Customer Data Platforms (CDPs) can offer contact centre agents with a comprehensive...

CX Data Platform

Combining Amazon Connect and Microsoft Teams Video to enhance Customer Experience

Modern Customer Experience

Amazon Connect CSAT Dashboard

Learn from your CSAT scores to keep pole position in the satisfaction stakes

Modern Customer Experience

CloudInteract achieves the AWS Service Delivery designation for Amazon Connect

Brilliant Business Case

Case Study: Revolutionising Customer Support with CloudInteract and Amazon Connect

Discover how CloudInteract transformed a global education provider's outdated contact center technology, significantly enhancing customer support and operational efficiency.

Case Studies

Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts

Here's our expert guide to unlocking value from evaluations - not available out of the box

Modern Customer Experience

Using ChatGPT in Employee Apps: Unlocking the Potential of Conversational AI for Global Enterprises

Better Back Office

Leveraging Amazon Connect and AWS Services for Outbound Dialling

Offer crucial customer support with time-critical reminders with our how-to guide

Brilliant Business Case

Case Study: Major US Bank Innovates faster using Amazon Connect

Major US Bank Innovates faster using Amazon Connect

Case Studies

Case Study: Managing 80m Calls per annum

A Global Education company reduces costs and support customers faster using Amazon Connect.

Case Studies

Turning Customer Feedback into Action: Enhancing Service with Amazon Connect NPS Dashboard

Yashi Sheth | 17 July 2024

CX Data Platform

Microsoft announce Dynamics 365 Contact Centre

Brilliant Business Case

Case Study: Global Education Company Transforms Using Amazon Connect

Amazon Connect Transforms Its Contact Centre for 140m Customers

Case Studies

EBook: Gen AI for Customer Experience

Download your copy now and elevate your CX strategy!

Modern Customer Experience

Conversational AI - More than a Chatbot

AI-Driven CX

Case Study: Overcoming Challenges in Migrating to Amazon Connect

Case Studies

Amazon Connect Communications Widget: Enhancing Customer and Agent Experience with Context and Custom Views.

Bentley Paton | 20 June 2024

Modern Customer Experience

Ebook Modern Contact Centre

Modern Contact Centre

Demystifying Generative AI: A Technical Dive into LLMs, RAG, and Their Application in Contact Centres

Tom Morgan | 13 June 2024

Modern Customer Experience

Agent Evaluations with Amazon Connect

Modern Customer Experience

CloudInteract achieves AWS Advanced Consulting Partner status

Brilliant Business Case

Part 1- Redefining Customer Service Dynamics: The Human+ AI Operating Model

Brilliant Business Case

Manual selection of outbound CLI, using the Amazon Connect Salesforce CTI Adaptor

Alex Baker | 7 February, 2024

Delivery at Pace

Part 2 - Navigating the New Era: AI-Powered Personalisation in Contact Centres

Brilliant Business Case

Amazon Connect Communications Widget: In-app, Web, and Video Calling

Bentley Paton | 22 February, 2024

Modern Customer Experience

Part 3 - AI Unleashed: Transforming the Customer Service Landscape

Brilliant Business Case

Optimising User Journeys: Harnessing the Potential of ServiceNow APIs for Personalised Experiences

Charlotte Laundy | 6th March

Modern Customer Experience

From Frustration to Transformation: Enhancing Customer Service with Amazon Connect CSAT Dashboard

Yashi Sheth | 7 June 2024

Modern Customer Experience

Part 4 - AI's Evolution in Customer Service: Beyond Voice, Towards Emotional Intelligence

Brilliant Business Case

Part 5 - AI: The Game-Changer in Contact Centre Dynamics

Brilliant Business Case

Part 6 - Harnessing AI for Customer Insight: A New Era of Personalised Service

Brilliant Business Case

AWS Organisations and Why You Need It

Clark Thompson | 20 March

Brilliant Business Case

Part 7- Navigating the Future of AI in Customer Service: Opportunities and Challenges

Brilliant Business Case

Easily Deploy at Scale with Dynamic Data Driven Contact Flows

Ian Hartwell | 24 April 2024

Delivery at Pace

Amazon Connect Post-Contact Gen AI Summaries and Power BI

Rush Nour || 9 May 2024

Delivery at Pace

Seamless and Swift: Exploring the Ease of Amazon Connect

Clark Thompson || 21 May 2024

Delivery at Pace

What is Total Experience?

The use case, the application, and the benefits of transformative technology

Total Experience