Easily Deploy at Scale with Dynamic Data Driven Contact Flows

Ian Hartwell | 24 April 2024

Expert Series

Part 7- Navigating the Future of AI in Customer Service: Opportunities and Challenges

Human+ AI Series

AWS Organisations and Why You Need It

Clark Thompson | 20 March

Expert Series

Part 6 - Harnessing AI for Customer Insight: A New Era of Personalised Service

Human+ AI Series

Part 5 - AI: The Game-Changer in Contact Centre Dynamics

Human+ AI Series

Part 4 - AI's Evolution in Customer Service: Beyond Voice, Towards Emotional Intelligence

Human+ AI Series

Optimising User Journeys: Harnessing the Potential of ServiceNow APIs for Personalised Experiences

Charlotte Laundy | 6th March

Part 3 - AI Unleashed: Transforming the Customer Service Landscape

Human+ AI Series

Amazon Connect Communications Widget: In-app, Web, and Video Calling

Bentley Paton | 22 February, 2024

Expert Series

Part 2 - Navigating the New Era: AI-Powered Personalisation in Contact Centres

Human+ AI Series

Manual selection of outbound CLI, using the Amazon Connect Salesforce CTI Adaptor

Alex Baker | 7 February, 2024

Expert Series

Part 1- Redefining Customer Service Dynamics: The Human+ AI Operating Model

Human+ AI Series

CloudInteract achieves AWS Advanced Consulting Partner status

Agent Evaluations with Amazon Connect

Track and review Agent behaviours to drive better customer experiences

Modern Contact Centre

Amazon Connect CSAT Dashboard

Learn from your CSAT scores to keep pole position in the satisfaction stakes

Actionable NPS Insight from Amazon Connect

NPS is a critical loyalty metric; find out how we surface key insights

CloudInteract achieves the AWS Service Delivery designation for Amazon Connect

Combining Amazon Connect and Microsoft Teams video to enhance customer experience

Leveraging Amazon Connect and AWS Services for Outbound Dialling

Offer crucial customer support with time-critical reminders with our how-to guide

Modern Contact Centre

CloudInteract is enhancing Secure Screening Services CX. Underpinned by Amazon Connect

Modern Contact Centre

Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts

Here's our expert guide to unlocking value from evaluations - not available out of the box

Conversational AI - More than a Chatbot

Conversational AI

Using ChatGPT in Employee Apps: Unlocking the Potential of Conversational AI for Global Enterprises

Mixed Reality Application

The value of a Modern CDP for the Contact Centre

Customer Data Platforms (CDPs) can offer contact centre agents with a comprehensive...

Customer Data Platform

What is Total Experience?

The use case, the application, and the benefits of transformative technology

Total Experience