CloudInteract achieves AWS Advanced Consulting Partner status

Agent Evaluations with Amazon Connect

Track and review Agent behaviours to drive better customer experiences

Modern Contact Centre

Amazon Connect CSAT Dashboard

Learn from your CSAT scores to keep pole position in the satisfaction stakes

Actionable NPS Insight from Amazon Connect

NPS is a critical loyalty metric; find out how we surface key insights

CloudInteract achieves the AWS Service Delivery designation for Amazon Connect

Combining Amazon Connect and Microsoft Teams video to enhance customer experience

Leveraging Amazon Connect and AWS Services for Outbound Dialling

Offer crucial customer support with time-critical reminders with our how-to guide

Modern Contact Centre

CloudInteract is enhancing Secure Screening Services CX. Underpinned by Amazon Connect

Modern Contact Centre

Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts

Here's our expert guide to unlocking value from evaluations - not available out of the box

Conversational AI - More than a Chatbot

Conversational AI

Using ChatGPT in Employee Apps: Unlocking the Potential of Conversational AI for Global Enterprises

Mixed Reality Application

The value of a Modern CDP for the Contact Centre

Customer Data Platforms (CDPs) can offer contact centre agents with a comprehensive...

Customer Data Platform

What is Total Experience?

The use case, the application, and the benefits of transformative technology

Total Experience