Episode 14 - Nopaque

24 July 2024

Podcast

Microsoft announce Dynamics 365 Contact Centre

Brilliant Business Case

Turning Customer Feedback into Action: Enhancing Service with Amazon Connect NPS Dashboard

Yashi Sheth | 17 July 2024

CX Data Platform

Managing 80m Calls per annum

A Global Education company reduces costs and support customers faster using Amazon Connect.

Total Experience

Case Study: Revolutionising Customer Support with CloudInteract and Amazon Connect

Discover how CloudInteract transformed a global education provider's outdated contact center technology, significantly enhancing customer support and operational efficiency.

Total Experience

Major US Bank Innovates faster using Amazon Connect

Major US Bank Innovates faster using Amazon Connect

Modern Contact Centre

Episode 7 - PCI Compliance

Podcast

Case Study: Overcoming Challenges in Migrating to Amazon Connect

Case Studies

Episode 13 - AI in Amazon Connect

Podcast

Amazon Connect Communications Widget: Enhancing Customer and Agent Experience with Context and Custom Views.

Bentley Paton | 20 June 2024

Modern Customer Experience

Episode 12 : The Independent User Group for Amazon Connect Inaugural Meetup

26 June 2024

Podcast

Gen AI for Customer Experience

Download your copy now and elevate your CX strategy!

Modern Customer Experience

Ebook Modern Contact Centre

Modern Contact Centre

Episode 11 - After Deployment

Podcast

Demystifying Generative AI: A Technical Dive into LLMs, RAG, and Their Application in Contact Centres

Tom Morgan | 13 June 2024

Modern Customer Experience

Agent Evaluations with Amazon Connect

Modern Customer Experience

CloudInteract achieves AWS Advanced Consulting Partner status

Brilliant Business Case

Part 1- Redefining Customer Service Dynamics: The Human+ AI Operating Model

Brilliant Business Case

Manual selection of outbound CLI, using the Amazon Connect Salesforce CTI Adaptor

Alex Baker | 7 February, 2024

Delivery at Pace

Part 2 - Navigating the New Era: AI-Powered Personalisation in Contact Centres

Brilliant Business Case

Amazon Connect Communications Widget: In-app, Web, and Video Calling

Bentley Paton | 22 February, 2024

Modern Customer Experience

Part 3 - AI Unleashed: Transforming the Customer Service Landscape

Brilliant Business Case

Optimising User Journeys: Harnessing the Potential of ServiceNow APIs for Personalised Experiences

Charlotte Laundy | 6th March

Modern Customer Experience

Episode 1 - Introducing Amazon Connect

Podcast

Episode 5- Planning your Amazon Connect deployment

Please let us know if you would like any topics covered

Podcast

Episode 6 - Enterprise Connect 2024

Podcast

Episode 4 - Amazon Connect in Financial Services

Podcast

Episode 10 - Arie Hazekamp, Amazon Connect

Podcast

Episode 3 - Audio and Video Communication Widgets

Podcast

Episode 8 - Workforce Management & Optimization

Podcast

Episode 2 - CRM Integration

Podcast

Episode 9 - Project Management

Podcast

From Frustration to Transformation: Enhancing Customer Service with Amazon Connect CSAT Dashboard

Yashi Sheth | 7 June 2024

Modern Customer Experience

Part 4 - AI's Evolution in Customer Service: Beyond Voice, Towards Emotional Intelligence

Brilliant Business Case

Part 5 - AI: The Game-Changer in Contact Centre Dynamics

Brilliant Business Case

Part 6 - Harnessing AI for Customer Insight: A New Era of Personalised Service

Brilliant Business Case

AWS Organisations and Why You Need It

Clark Thompson | 20 March

Brilliant Business Case

Part 7- Navigating the Future of AI in Customer Service: Opportunities and Challenges

Brilliant Business Case

Easily Deploy at Scale with Dynamic Data Driven Contact Flows

Ian Hartwell | 24 April 2024

Delivery at Pace

Amazon Connect Post-Contact Gen AI Summaries and Power BI

Rush Nour || 9 May 2024

Delivery at Pace

Seamless and Swift: Exploring the Ease of Amazon Connect

Clark Thompson || 21 May 2024

Delivery at Pace

Combining Amazon Connect and Microsoft Teams Video to enhance Customer Experience

TEST POST - Updates to Microsoft Graph for Microsoft Teams Developers

CloudInteract Maturity Model

CloudInteract achieves the AWS Service Delivery designation for Amazon Connect

Actionable NPS Insight from Amazon Connect

NPS is a critical loyalty metric; find out how we surface key insights

Amazon Connect CSAT Dashboard

Learn from your CSAT scores to keep pole position in the satisfaction stakes

Leveraging Amazon Connect and AWS Services for Outbound Dialling

Offer crucial customer support with time-critical reminders with our how-to guide

Modern Contact Centre

Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts

Here's our expert guide to unlocking value from evaluations - not available out of the box

What is Total Experience?

The use case, the application, and the benefits of transformative technology

Total Experience

The value of a Modern CDP for the Contact Centre

Customer Data Platforms (CDPs) can offer contact centre agents with a comprehensive...

Customer Data Platform

Using ChatGPT in Employee Apps: Unlocking the Potential of Conversational AI for Global Enterprises

Mixed Reality Application

Conversational AI - More than a Chatbot

Conversational AI