21 February 2024

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In this episode Tom & Alex were joined by Bentley Paton - Platform Engineer at CloudInteract - to discuss some of the newest innovations in the Amazon Connect communications widget.We first discuss the existing chat widget capabilities that Connect has had for some time before moving to talk about the addition of audio and video. We spent some time talking about whether the world was ready for this - both customers and companies.After that, we headed into the technicalities of how everything worked, how to configure the widget for various different outcomes, and discussed the cost model. Next week, we are joined by John Ing, an independent Cloud Contact Centre Consultant. As an early adopter of Amazon Connect who led the first UK Bank onto Amazon Connect five years ago he has many stories to share, so be sure you don't miss this one!

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