Example of custom blog post image

The State of Resolution: AI & Guardrails in the Public Sector

Deploying autonomous voice agents in regulated government and healthcare spaces requires strict audit trails, DCB compliance, and human-in-the-loop controls.

Resolution Theory: Deflection is Dead

Traditional B2B customer service measures success by how many calls it deflects. True customer experience is built on resolution—work that actually gets done.

Give Your Zendesk a Voice