Episode 39: Hannah Bloking, AWS

On this episode we welcome Hannah Bloking, Senior Manager for Applied AI Acceleration Solutions Architecture at AWS, to discuss her career path from fine arts into tech, her work across the Executive Briefing Center, Amazon Connect (now Amazon Connect Customer), and leading Amazon’s internal rollout of what evolved from Amazon Q into QuickSuite.

Hannah shares how AWS and partners are adapting to rapidly evolving agentic AI, why the biggest challenge is choosing and understanding the right use cases rather than the technology itself, and how Amazon Connect’s expanded portfolio (including examples like Connect Talent) is being received by customers.

We also cover the intersection of contact center data and BI/analytics with Quick, the importance of focusing on end-customer experience over cost optimization initially, and advice to upskill, embrace change, and not fear making mistakes.

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