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Amazon Connect + CloudInteract

Combining the power of Amazon Connect and the deep expertise of CloudInteract enables quicker and more cost effective outcomes for you, the customer. We enable the business case through leveraging our repeatable IP, developing your team to become self-sufficient and driving high value ideas through to MVP to prove out the ROI rapidly.

Our

A deeper explanation of Amazon Connect

Amazon Connect allows you to set up a contact centre in minutes, which can be scaled to support millions of customers

‍

Why Amazon 
Connect

60

% Reduced system administrator effort

31

% Reduced subscription and usage costs

24

% Reduced call volume routing

Amazon Connect can be set up in minutes!

Amazon Connect is a Leader in CCaaS - Click here to see the latest Forrester Report

Customers

Fast. secure, high quality, personalised customer service

Amazon Connect

Omnchannel cloud contact center driving better customer experiences

Customers

Efficient tools in one UI to deliver productive customer conversations and imporve CSAT

Customers

An ML-powered contact center you can set up quickly and make changes in minuted, not months

Amazon Connect Case Studies

Omnichannel customer experience

Delight customers in their channel of choice, while saving them time and effort.
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Agent productivity and empowerment

Empower your agents to deliver great customer experiences with instant access to innovative tools and insights.
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Analytics, insights, and optimisation

Turn data into action to understand customer sentiment, assess agent performance, and optimise your workforce.
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What CloudInteract Does Differently

Business Case Enablement

Our projects are lower cost than traditional system integrators

We leverage our IP ‘The Book’. We deliver quicker, using existing artefacts and repeatable scripts

Our team size is smaller, the skill sets are higher

Engineering Together

One Team – One Outcome

We co-deliver with the client’s existing team. From Day 1 your team is learning and developing in-house capability

Develop the future Op-Model early, with skill gaps identified and training plans in place

Transition and Innovate

Platform into production with the right team, enabled with the right skills

Enabling the agents with all the relevant data, outcomes are better, morale is higher

Together we develop new ideas and hypotheses through to MVP rapidly, to prove or disprove the ROI 

Case Studies and E-Book

E- book

Modern Contact Centre
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Secure Screening

Secure Screening Services leverages Amazon Connect platform to enhance it's customers interactions
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Pearson

Pearson deploys Amazon Connect globally to manage 140 million customers
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Common Questions & Answers

What is Amazon Connect?

An easy to use, Omnichannel cloud-based Contact Center. Amazon Connect helps businesses of all sizes deliver an enhanced customer experience at lower cost. . The underlying technology for Amazon Connect has been used by Amazon customer service executives around the world to power millions of customer conversations for over a decade. Built on the AWS public cloud, it has built-in high availability, dynamic scaling and global reach. The Amazon Connect service is evergreen so there are no upgrade costs and customers don't need any knowledge of the underlying proprietary vendor software or infrastructure.​

How much does Amazon Connect cost?

Amazon Connect is a pay-as-you-go cloud contact center service offering capabilities including telephony, chat, task management, customer profiles, and caller authentication, all powered by machine learning (ML). There are no required upfront payments, long-term commitments, or minimum monthly fees. Amazon Connect costs can be found here Cloud Contact Center Service – Amazon Connect Pricing – Amazon Web Services

How does Amazon Connect work with the AWS Eco-System?

Easy integration with other AWS cloud services is a big differentiator in comparison to other Contact Centre platforms. Amazon Connect is an open API driven platform which is built to integrate. These AWS services can be easily accessed to build solutions. Examples include triggering an action to send a text message in a contact flow for proactively updating a customer using Amazon Pinpoint or accessing cloud data bases using Dynamo DB. There are many AWS services which integrate with Amazon Connect and this can be of particular value to organisations that are already using these AWS services for building and hosting business applications.