Our customer, a global leader in clinical research, was faced with an immense challenge following its recent divestiture from its parent company. Under a hard deadline of December 2024, the organisation needed to transition its IT services from the former parent company to independent systems. The scope of the task was significant - particularly with their large contact centre and modern workplace environments. The existing infrastructure relied on outdated systems, including a legacy on-premise contact centre platform, which slowed productivity and created operational inefficiencies.

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